Refund policy
SLA Naturals is a brand of HerbsAsia, Lahore, Pakistan. If you are not satisfied with your order, we're here to help.
Returns
You may request a return within 30 calendar days of receiving your order. For hygiene and safety reasons, the product must be unused and unopened (seal intact), in its original packaging, with your order number or proof of purchase.
Damaged, wrong or expired items
If your parcel arrives damaged, contains the wrong item, or is past its expiry date, contact us within 48 hours of delivery with a photo of the product and the parcel. We will replace the item or refund you in full, including any delivery charges, at no cost to you.
How to request a return
Message or call us on +92 321 8827511 or email info@slanaturals.com with your order number and the reason for the return. We will confirm the return address and next steps.
Refunds
Once we receive and inspect your return, we will tell you whether it is approved. Approved refunds are processed within 7 working days:
- Cash on Delivery orders: by bank transfer or JazzCash/EasyPaisa to an account you provide.
- Prepaid orders: to your original payment method. Your bank may take a few extra days to show the credit.
Return shipping
You pay the cost of returning an item, except for damaged, wrong or expired items. Original delivery charges are non-refundable, except in those same cases.
Contact us
SLA Naturals (HerbsAsia)
114-C, Small Industrial Estate-II, Sundar, Lahore, Pakistan
Phone/WhatsApp: +92 321 8827511
Email: info@slanaturals.com