Privacy policy

This Privacy Policy explains how SLA Naturals, a brand of HerbsAsia, Lahore, Pakistan ("we", "us", "our"), collects, uses and protects your information when you visit slanaturals.com or buy our products, including Afrovit-SR and Rahat Relief Oil.

Information we collect

  • Order details you give us at checkout: your name, phone number, delivery address and email address.
  • Messages you send us by phone, WhatsApp, email or social media.
  • Basic technical information collected automatically when you browse our website, such as device type, browser, pages viewed and how you arrived on our site, through cookies and similar tools.

We do not store your card details. Any online payments are handled securely by our payment providers.

How we use your information

  • To process, confirm and deliver your orders, including Cash on Delivery confirmation calls or messages.
  • To answer your questions and handle returns or refunds.
  • To send you order updates and, if you have agreed, offers and news. You can opt out at any time.
  • To improve our website, products and advertising.
  • To meet legal and regulatory requirements.

Who we share it with

We share only what is needed with:

  • Courier and delivery partners, to deliver your order.
  • Service providers who run our store and communications, such as Shopify (our e-commerce platform), payment providers and messaging tools.
  • Advertising and analytics partners such as Meta (Facebook and Instagram) and Google, which use cookies and similar technologies to measure and improve our ads.
  • Authorities, where required by law.

We do not sell your personal information.

Cookies

Our website uses cookies to keep your cart working, understand how the site is used, and measure our advertising. You can block or delete cookies in your browser settings; some features of the site may not work without them.

How long we keep it

We keep order information for as long as needed to serve you and to meet accounting and legal requirements, and then delete or anonymise it.

Security

We take reasonable steps to protect your information. No method of sending or storing data online is completely secure, but we work to keep your data safe.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us below.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Contact us

SLA Naturals (HerbsAsia)
114-C, Small Industrial Estate-II, Sundar, Lahore, Pakistan
Phone/WhatsApp: +92 321 8827511
Email: info@slanaturals.com